Troubleshooting

I am having a problem with credit cards not being authorized from my site. What should I do?

If you are experiencing difficulties with transactions, do the following:

• Make sure your Web site is active and the server is running.

• Make sure the PaymentNet vendor ID and password is entered correctly in your web site configuration. The vendor ID and password are case sensitive and must be entered in the same format as when you registered for the PaymentNet service.

• Make sure your Web store application is functioning properly. You may need some assistance from your developer or ISP to properly test. If you are using a commercial application, follow the troubleshooting instructions provided by the software vendor.

• Make sure that the PaymentNet server is operational. You can do this by going to the web-based terminal in the transaction management site and issue a transaction. You can specify an "Authorization-only" and use the credit card number 4222222222222. You should receive an authorization decline. If you do not receive a response contact PaymentNet support at support@PaymentNet.com.

How do I respond to error messages that I am receiving while attempting a transaction?

Check the Help section of PaymentNet Transaction Manager to understand the types of error messages that may occur when attempting a transaction.

The system accepted valid Visa, MC and Amex cards but I received an E04 error on valid Discovery and Diner’s Club cards. What’s wrong?

You have not been set up by your acquirer to accept these card types. You will need to work with your acquirer to add these card types to your configuration.